New Delhi: Air India has unveiled its latest innovation in customer service with the introduction of AI.g, a Generative Artificial Intelligence-powered virtual travel assistant, accessible through WhatsApp. The airline aims to enhance the travel experience for its customers by providing instant assistance and access to a wide range of travel-related information.

Rajesh Dogra, Chief Customer Experience Officer at Air India, expressed the airline's commitment to innovation, stating, "At Air India, we're constantly innovating to make every touch point in the travel journey seamless and delightful for our guests."

The integration of AI.g into WhatsApp aligns with Air India's vision for customer service, emphasizing accessibility and immediacy. The virtual assistant operates seamlessly within the messaging platform, offering support on over 1300 travel-related topics.

Key Features of AI.g on WhatsApp:

# Real-time Flight Updates: Air India guests can conveniently receive up-to-date information on their flights.

# Baggage Details: Travellers can access information about baggage policies and guidelines.

# Boarding Passes and E-tickets: The virtual assistant enables users to download boarding passes and e-tickets effortlessly.

# Seat Selection: Guests can choose and select their preferred seats through the WhatsApp chat.

# Online Customer Support: AI.g assists users in tracking and addressing customer support inquiries through the platform.

# Multilingual Support: AI.g converses fluently in four languages - Hindi, English, French, and German.

Air India guests can connect with AI.g by reaching out to the WhatsApp number +91 96670 34444. AI.g leverages generative AI technology, allowing it to comprehend and respond to traveller queries in a natural and friendly manner. The assistant continuously learns from unanswered questions, improving its efficiency over time.

The introduction of AI.g ensures swift responses to common inquiries such as bookings, baggage policies, or flight modifications. This streamlined automation enables the Air India team to focus on complex and value-adding interactions with customers. /BI/