Guwahati: In a bid to further streamline examination-related grievance redressal and add to ease of communication for thousands of students, Gauhati University has introduced a new system that will allow students to raise concerns digitally, eliminating the need for in-person visits to the Controller of Examinations' office. The initiative, approved by Prof. Nani Gopal Mahanta, Vice Chancellor, on 28 March 2025, is expected to make the process faster, more efficient, and student-friendly.
According to an official notification (Memo No. GU/Regr(SF)/Notification/Examination/2025/57), the University has set up dedicated email IDs to handle grievances. Undergraduate students can now send their concerns to grievance_UG_exam@gauhati.ac.in, while postgraduate students can reach out via grievance_PG_exam@gauhati.ac.in. However, to be considered valid, complaints must be endorsed by the Principal of the respective affiliated college or the Head of the University teaching department. A scanned copy of the endorsement must be attached to the email.
With over 300 affiliated colleges under its jurisdiction, this digital initiative is expected to significantly ease administrative tasks for thousands of students across Assam. By providing a streamlined online mechanism, students will no longer face the hassle of traveling long distances for grievance redressal, making the process more accessible and inclusive. Moreover, this move will massively enhance transparency and efficiency in handling academic concerns, ensuring a structured and timely resolution.
In the Notification, the University has assured that routine examination-related grievances will be addressed within 72 working hours, with students receiving email updates on the status of their complaints. In cases requiring a student’s physical presence, they will be informed accordingly. If a student is unable to attend in person, she or he may authorise a representative, preferably a legal guardian, to act on their behalf.
To assist students in navigating the new system, a Help Desk will be operational daily from 2 pm to 5 pm. Staffed by dedicated personnel, the desk will provide guidance on how to submit grievances correctly, ensuring that applications are complete and ready for immediate processing.
With this digital initiative, Gauhati University aims to enhance administrative efficiency while prioritising students’ welfare. The move highlights the institution’s commitment to transparency and responsiveness, ensuring that students' academic concerns are addressed in a structured and timely manner.
/BI/
