Patna: The green measures of Bihar State Power Holding Company (BSPHCL) are helping the company save millions of papers, which is in sync with the vision of Bihar Chief Minister Nitish Kumar, who in 2019 launched ambitious ‘Jal Jeevan Hariyali’ programme to save the deteriorating natural resources. Under the ‘Jal Jeevan Hariyali’ programme, Bihar has set a goal of increasing the forest cover in the state to 17 per cent.
“We on January 1, 2020 launched the Suvidha App, which has helped us save more than 1,68,33,575 numbers of papers. The app provides a one-stop solution to 13 services, which were erstwhile being provided through cumbersome mechanical method of filling up the forms,” said BSPHCL Chairman-cum-Managing Director (CMD) Sanjeev Hans.
“BSPHCL provides services to more than 16 million consumers through its two DISCOMs - North Bihar Power Distribution Company Limited and South Bihar Power Distribution Company Limited. Our count of saving more 10 million papers is based on saving the papers that were used by the consumers to fill up the lengthy forms. The Suvidha App has brought transparency in the system and empowered our consumers, who can now, through the application, track the status of processing of the service,” he said.
The consumers can get services like bill on missed call; new service connection for LT; new service connection for HT; new service connection for Smart Prepaid Meter consumer; bill view and payment; self-bill generation; mobile number update; e-mail update; load enhancement; load reduction; application for solar rooftop net metering and Go Green/e bill through the Suvidha App.
Quoting the data from Google Playstore, a senior official of BSPHCL said, “There has been one million installations of the application, besides it has received 27,000 reviews. The app has got a 4.1 ranking by Google.” According to latest figures from sources in BSPHCL, 34,70,327 requests from consumers were received on Suvidha App, while 25,48,260 were disposed of.
“The speed of disposal of requests has increased credibility among the consumers. At every stage a consumer can view the status of the application. Officials can monitor the real time movement of the application and check disruption at any level,” said Hans. /BI/
