New Delhi: More than 51,000 frontline Railway staff have been trained under Mission Rail Karmayogi. These employees have been trained by ‘Master Trainers’ who themselves have been trained at the Indian Railways Institute of Transport Management (IRITM), a centralised training institute under the Ministry of Railways.

Mission Karmayogi was launched on September 20, 2020, by the Government of India as one of the most significant capacity building initiatives anywhere in the world. The Ministry of Railways was the first to respond to the Prime Minister's call for change in the attitudes and skill set of government employees. Experts in capacity building and behavioural transformation have been roped in to develop customized texts and audio-visual content to impart the training.

The project seeks to train about one lakh frontline Railway Staff in a six months period. The objective of the Mission Rail Karmayogi is to transform the outlook of these Frontline staff by providing citizen centric training- firstly helping them develop the ‘intention to serve’ and secondly building their ‘ability to serve.’ It has been designed to play a big role in improving their individual performances as well as strengthen the image of the organization as responsive and efficient. /BI/