Bengaluru: Bangalore International Airport Limited (BIAL), the operator of Kempegowda International Airport Bengaluru (BLR Airport), has teamed up with KPMG in India to harness the power of Generative AI (GenAI) for reshaping airport operations. This collaboration aims to enhance efficiency and set new global standards for aviation by integrating innovative GenAI models into a flexible, adaptable framework.

The partnership will deliver a cutting-edge GenAI platform tailored to BIAL’s operational needs. This advanced technology is expected to redefine airport processes while improving the overall passenger experience. By analysing and processing vast amounts of data in real-time, the platform will enable smarter decision-making through predictive insights, helping airports anticipate disruptions and improve operations. Its ability to detect patterns and predict future trends will also foster resilience and smoother functioning.

This platform will drive operational excellence, boost decision intelligence, improve customer experiences, and increase data-driven efficiency by automating routine tasks and providing real-time AI support across various airport functions. The platform will also prioritise data privacy, follow responsible AI practices, ensure strong cybersecurity, and scale across multiple domains of airport operations, helping maintain consistency and maximise impact.

George Fanthome, Chief Digital and Information Officer at BIAL, commented on the partnership stating, “At BIAL, we are committed to driving innovation at every level, and our association with KPMG in India is a significant step in unlocking the immense potential of GenAI at Kempegowda International Airport. GenAI’s capabilities like real-time decision-making, predictive analytics, and adaptive intelligence enhance our operations, leading to greater efficiency and sustainability. With a platform centred in data privacy, responsible AI, and scalability, BIAL which is recognised for embracing the latest technological innovations is set to take a leadership position in the aviation industry with a ‘Future Ready’ airport.”

“We are proud to partner with BIAL on this pioneering initiative in the aviation sector. Generative AI holds transformative potential to redefine airport operations and elevate passenger experiences worldwide. This project firmly positions BIAL as an industry leader, and we are excited to leverage our expertise in AI and aviation to drive meaningful, long-term impact,” said Girish Nair, Partner and Head of Aviation, KPMG in India.

Through this collaboration, BIAL and KPMG aim to create a forward-thinking airport ecosystem focused on efficiency, security, and sustainability. The partnership further establishes Kempegowda International Airport Bengaluru as a trailblazer in adopting next-generation technologies and sets a new benchmark for smart airport management.

BI Bureau