New Delhi: The Ministry of Electronics and Information Technology (MeitY) organized a National Workshop on ‘Powering Transformation through UI/UX for Digital Governance’ on 28th May 2024 to set up guidelines for enhancing the user experience of using websites, portals, and applications.

The digital landscape is rapidly evolving, and users expect seamless and intuitive interaction with applications. This workshop aimed to pave the way toward achieving this goal. It brought together stakeholders from the government, industry, designers, developers, and other related practitioners to discuss practices and challenges in establishing effective UX/UI for public-facing digital services.

The workshop also witnessed the signing of an MoU between the Ministry of External Affairs, the Ministry of Electronics and Information Technology, and Common Service Centres.

To recognize best practices and exceptional leadership and dedication in crafting intuitive and visually stunning user experiences (UX) and user interfaces (UI) in product design, appreciation certificates were awarded to Brahma Kumar, Joint Secretary, MEA; Vallari Gaikwad, Under Secretary, MEA, for E-migrate; Jayesh Ranjan, Special Chief Secretary, IT, Telangana, for T-app Folio; Rajeev Ranjan Prasad, CGM, SBI, for YONO; and Swati Sharma, Joint Secretary, MRD, for Lakhpathi Didi.

The workshop was chaired by Amit Agarwal, CEO, UIDAI, and DG, NIC. During the workshop, various panel discussions were held between leaders from the industry and the government. Panel discussions on the following topics were conducted by reputed speakers:

A. Best UX Practices

B. Role of UX/UI in Citizen Engagement with the Government

C. Tools & Techniques for UX/UI Practices

D. Aspirations and Experiences of the Citizens in the Social Domain

These sessions recognized exceptional leadership.

The workshop also included stalls presented by industries such as Google, Microsoft, Map My India, SBI, ZOHO, Samsung, etc.

The workshop was praised by all industry leaders and government officers and concluded with a commitment to work towards enhancing UI/UX on websites and applications along with the Government of India. /BI